• + 7 (700) 356-49-30
    + 86 13431079214
    + 86 17688273501
  • 1. Appointment and Consultation
    Online Consultation
    Contact us online through the website consultation window. A dedicated staff member will respond and answer your questions.Consult Now >>
    Phone Consultation
    For telephone communication, please call: +86 15013359270.
    (If the call is not answered promptly, it is recommended to leave your contact information and relevant details at the bottom of the page. We will return your call as soon as possible.)
    Email Consultation
    You may send your examination reports, imaging data, and a brief medical summary to: 3282917772@qq.com. We will perform a preliminary evaluation based on the information provided and assist in arranging the next steps for your consultation.Email Consultation >>
    Remote Video/MDT Consultation
    For further evaluation before visiting the hospital, you may apply for a remote consultation or MDT (multidisciplinary team) discussion. Please submit your medical records in advance. We will organize a team of specialists to provide professional advice and clarify the next steps in your treatment. Remote Consultation >>
  • 2. Medical and Translation Services
    MDT (Multidisciplinary Team) Consultation
    Our hospital applies advanced international medical practices and can organize MDT discussions based on your condition, providing more comprehensive and clear medical advice and establishing individualized, standardized treatment plans.
    The MDT team is led by senior specialists and includes experts from internal medicine, surgery, radiotherapy, interventional therapy, imaging, pathology, and nursing. This approach reduces patient transfers, repeated visits, and the risk of misdiagnosis or missed diagnosis, making treatment more organized and efficient.
    Multilingual Translation Support（Free）
    Our hospital has resident translators for English, Russian, Kazakh, Mongolian, Indonesian, Bengali, and other languages to assist patients with：
    • Admission procedures and communication with departments
    • Outpatient consultations, ward rounds, and explanation of treatment plans
    • Accompaniment during examinations, treatments, and surgeries
    • Translation of test results and medical documents
    If you require a specific language or have special needs, please inform us in advance, and we will try our best to accommodate.
    Ward Rounds and Dynamic Monitoring During Hospitalization
    During hospitalization, the medical team will closely monitor your condition and maintain daily communication.
    On regular working days, the attending physician will conduct ward rounds and adjust treatment as needed. In case of discomfort or emergencies, the team will respond promptly and coordinate care to ensure a smooth treatment process.
    Follow-up and Reminders After Treatment
    After treatment, if further review or consultation is required, we will assist you in scheduling your next appointment and provide reminders and follow-up coordination to help you continue monitoring treatment effects and planning subsequent care.
    Emergency Support
    The Emergency Department operates 24 hours and is coordinated with the ICU to provide hospital support in urgent situations.
  • 3. Payment Methods
    Currently supported payment methods include：
    Cash
    RMB, USD
    Mobile Payment
    Alipay
    Bank Cards
    Certain international debit/credit cards (e.g., MasterCard, Visa; availability may vary by issuing region, subject to actual transaction results)
    If you have special requirements regarding payment methods, receipts, or supporting documents, we recommend contacting us in advance.
  • 4. Medical Concierge Services
    Visa and Travel Document Assistance（Free）
    Our team provides guidance and support for patients and their accompanying family members in preparing the necessary documents for travel to China. Upon request, we can issue invitation letters for entry. We can also assist with visa renewal if your visa is close to expiration.
    International Health Insurance Consultation and Document Support
    If you hold international health insurance, please contact us in advance. We can provide consultation and assist with document preparation, including medical certificates, cost statements, and receipts as required.
  • 5. Airport Transfer Service（Free）
    Airport Transfer Service（Free）
    We provide free dedicated airport pick-up and drop-off services for patients visiting our hospital and their accompanying family members, with optional translator accompaniment.
    To ensure a smooth transfer, please provide in advance: flight number, arrival/departure time, number of accompanying persons, luggage details, and any special requirements. If wheelchair assistance or other special support is needed, please indicate in advance so arrangements can be made.
  • 6. Hospital Location
    Hospital Location
    Our hospital is located at No. 1, Lichuan East Street, Jinshazhou, Baiyun District, Guangzhou.
    The surrounding area offers complete facilities, including hotels, restaurants, and supermarkets. Convenient bus and metro connections make it easy for patients and their families to arrange accommodation, meals, and daily necessities during their stay, allowing patients to focus on treatment and rest.
    Metro: Line 6, Hengsha Station, Exit C. Turn right and walk approximately 100 meters to reach the hospital.
    Bus: Routes 12, 231, 276, 283, 657, 746, 790, 974; get off at Hengsha Station.
    Accommodation: Hampton by Hilton Guangzhou Jinshazhou is about a 5-minute walk from the hospital, providing convenient lodging for accompanying family members.
  • 7. Hospitalization and Living Support
    Basic Ward Facilities
    Patient rooms are equipped with a bed for accompanying family members, television, refrigerator, water dispenser, and Wi-Fi (actual amenities may vary by room type）.
    Laundry Service（Free）
    Laundry support is available during hospitalization to reduce the burden on caregivers.
    International Kitchen Access（Free）
    To accommodate patients’ and families’ dietary habits, a shared kitchen is provided with common appliances and basic utensils (such as microwave, electric stove, refrigerator, etc.）.
    Nutrition Services
    A team of nutritionists is available to provide dietary and nutritional guidance according to the patient’s condition and treatment stage, helping maintain strength and support recovery.
> Home > Service Center